About Our Products

What types of Halloween costumes do you offer?
We offer a complete range of Halloween costumes for everyone! Our collection includes:
  • Adaptive Halloween Costumes (designed for accessibility needs)
  • Adult Halloween Costumes
  • Kids’ Halloween Costumes
  • Toddler Halloween Costumes
  • Baby Halloween Costumes
  • Pet Halloween Costumes
  • Halloween Costume Accessories
Do you sell Halloween decorations as well?
Absolutely! In addition to costumes, we offer:
  • Indoor Halloween Decorations
  • Outdoor Halloween Decorations
  • Halloween Lights
Perfect for creating the ultimate spooky atmosphere!
What makes your adaptive costumes special?
Our adaptive Halloween costumes are specifically designed with accessibility in mind, featuring easier dressing mechanisms, wheelchair-friendly designs, and comfortable materials suitable for various needs.

Ordering & Account Questions

What payment methods do you accept?
We accept the following payment methods:
  • Visa
  • MasterCard
  • JCB
  • PayPal
Do I need to create an account to place an order?
No, you can checkout as a guest. However, creating an account allows you to track your order history and save your preferences for faster future purchases.
Can I modify or cancel my order after placing it?
Orders can typically be modified or cancelled within the first 24 hours while they’re still in processing. Please contact us immediately at [email protected] if you need to make changes to your order.

Shipping & Delivery

What shipping options do you offer?
We offer two main shipping options:
  • Standard Shipping ($12.95) via DHL or FedEx – 10-15 days after shipping
  • Free Shipping via EMS on orders over $50 – 15-25 days after shipping
How long does order processing take?
All orders require 1-2 business days for processing before they ship. Delivery times begin from when your order ships, not when you place your order.
When should I order to ensure my items arrive in time for Halloween?
Planning Your Halloween Timeline:
• Early October: For Free Shipping options
• Mid-October: For Standard Shipping options
• Late October: Consider expedited shipping options if available
We strongly recommend ordering early to avoid the Halloween rush and ensure you have time for any last-minute adjustments!
Do you ship internationally?
Yes! We ship worldwide to Halloween enthusiasts across the globe, excluding some remote areas in Asia and other particularly hard-to-reach locations. Please note that customs fees, import duties, or taxes may apply depending on your location and are the responsibility of the recipient.
How can I track my order?
You’ll receive tracking information via email once your order ships. This allows you to follow your package’s journey right to your doorstep!
Where do you ship from?
All orders ship from our warehouse in Columbus, Ohio, USA.

Returns & Exchanges

What is your return policy?
We offer returns within 15 days of receipt. Please visit our Returns Policy page for complete details on how to initiate a return.
What if my costume doesn’t fit?
We recommend reviewing size charts carefully before ordering. If you need to return an item due to fit, you may do so within our 15-day return window.
Who pays for return shipping?
Please refer to our complete Returns Policy for details on return shipping costs. The policy outlines when customers are responsible for return shipping and any potential restocking fees.

Still Have Questions?

Our Halloween-loving customer service team is here to help! Contact us with any additional questions:

Email: [email protected]

We’re based in Columbus, Ohio, but we serve Halloween enthusiasts worldwide!

Ready to transform your Halloween? Browse our collections today and select the shipping option that works best for your spooky schedule. From adaptive costumes to pet outfits and everything in between, we’re here to make your Halloween legendary!