Welcome, Halloween lovers! At Halloween Costume Sales, we want your costume experience to be as perfect as your Halloween night. If your purchase didn’t quite cast the right spell, we’re here to help make it right!
Our Return & Exchange Promise
We accept returns and exchanges within 15 days of your delivery date. Your satisfaction is more important to us than a vampire’s favorite blood bank!
🕷️ Important Conditions:
- Items must be unused and in original condition
- Original tags must be attached
- Items must be in original packaging
- Return shipping costs are the customer’s responsibility
🧙♂️ Step-by-Step Return Process
Step 1: Contact Our Halloween Team
Email our spook-tacular customer service team at [email protected] within 15 days of receiving your order. Include:
- Your order number
- Item(s) you wish to return/exchange
- Reason for return
- Whether you prefer refund or exchange
Step 2: Wait for Approval
Our team will review your request within 1-2 business days and email you a Return Authorization Number and instructions.
Step 3: Package and Ship
Carefully package your items with the original packaging and include:
- Return Authorization Number clearly visible
- Original packing slip or order confirmation
- All original tags and accessories
Step 4: Send to Our Haunted Headquarters
Ship your return to:
3587 State Street
Columbus, OH 16405
USA
📦 Return Shipping Information
We recommend using a trackable shipping service (like DHL, FedEx, or EMS) and keeping your tracking number. Return shipping costs are not refundable.
💰 Refund Timeline & Methods
Once we receive and inspect your return:
- Processing Time: 3-5 business days after we receive your return
- Refund Method: Refunds will be issued to your original payment method
- Credit Card/PayPal: 5-10 business days to appear on your statement
- Original Shipping Costs: Not refundable (except for defective items)
🔄 Exchange Process
Want a different size or style? Follow the same return process and specify you’d like an exchange. Once we receive your return, we’ll ship your new item using your preferred shipping method.
🚫 Non-Returnable Items
For the safety of all our Halloween enthusiasts, we cannot accept returns on:
- Halloween Costume Accessories that have been opened or used
- Halloween Lights that have been removed from original packaging
- Any items that show signs of wear or have been used in Halloween celebrations
- Final sale items (clearly marked during purchase)
📝 Return Request Template
Copy and paste this template into your email to [email protected]:
Dear Halloween Costume Sales Team,
I would like to request a [return/exchange] for my recent order.
Order Number: [Your Order Number] Order Date: [Date You Placed Order] Items to Return/Exchange: [List Items with Quantities] Reason for Return/Exchange: [Please Specify] Preferred Resolution: [Refund/Exchange for Specific Item]
I confirm that the items are unused, in original condition with tags attached.
Thank you,
[Your Full Name] [Your Email Address] [Your Phone Number]
❓ Need Help?
Our Halloween-loving support team is here to assist you! Contact us at:
Address: 3587 State Street, Columbus, OH 16405, USA
Response Time: 1-2 business days
Thank you for choosing Halloween Costume Sales! We’re committed to making your Halloween experience as magical as the holiday itself! 🎃