Welcome, Halloween enthusiasts! At Halloween Costume Sales, we’re dedicated to making your spooky season as magical as possible. Whether you’re dressing up as a ghost, goblin, or your favorite movie character, we want your costume experience to be frightfully fantastic!

🚚 Shipping Information

Order Processing Time

All orders are processed within 1-2 business days after payment confirmation. During peak Halloween season (September-October), please allow up to 3 business days for order processing.

Shipping Methods & Delivery Times

We offer two shipping options to meet your Halloween preparation needs:

🎯 Standard Shipping – $12.95

  • Carrier: DHL or FedEx
  • Delivery Time: 10-15 business days after shipment
  • Tracking included
  • Recommended for time-sensitive orders

🎃 Free Shipping

  • Available on orders over $50
  • Carrier: EMS
  • Delivery Time: 15-25 business days after shipment
  • Tracking included

Please Note: Delivery times are estimates and may vary based on destination and customs processing. We ship globally, excluding some Asian countries and remote areas.

📦 Returns & Exchanges

We understand that sometimes a costume doesn’t cast the right spell. If your purchase didn’t meet your expectations, we’re here to help!

Our Return & Exchange Promise

We accept returns and exchanges within 15 days of your delivery date. Your satisfaction means more to us than a vampire’s favorite blood bank!

🧙‍♂️ Important Return Conditions

  • Items must be unused and in original condition
  • Original tags must be attached
  • Items must be in original packaging
  • Return shipping costs are the customer’s responsibility

🚫 Non-Returnable Items

For the safety and enjoyment of all our Halloween enthusiasts, we cannot accept returns on:

  • Halloween Costume Accessories that have been opened or used
  • Halloween Lights that have been removed from original packaging
  • Any items that show signs of wear or have been used in Halloween celebrations
  • Final sale items (clearly marked during purchase)

📝 Step-by-Step Return Process

Step 1: Contact Our Halloween Team

Email our spook-tacular customer service team at [email protected] within 15 days of receiving your order. Include:

  • Your order number
  • Item(s) you wish to return/exchange
  • Reason for return
  • Whether you prefer refund or exchange

Step 2: Wait for Approval

Our team will review your request within 1-2 business days and email you a Return Authorization Number and detailed instructions.

Step 3: Package and Ship

Carefully package your items with the original packaging and include:

  • Return Authorization Number clearly visible
  • Original packing slip or order confirmation
  • All original tags and accessories

Step 4: Send to Our Haunted Headquarters

Ship your return to:

Halloween Costume Sales Returns
3587 State Street
Columbus, OH 16405
USA

📦 Return Shipping Information

We recommend using a trackable shipping service (like DHL, FedEx, or EMS) and keeping your tracking number. Return shipping costs are not refundable.

💰 Refund Timeline & Methods

Once we receive and inspect your return:

  • Processing Time: 3-5 business days after we receive your return
  • Refund Method: Refunds will be issued to your original payment method
  • Credit Card/PayPal: 5-10 business days to appear on your statement
  • Original Shipping Costs: Not refundable (except for defective items)

🔄 Exchange Process

Want a different size or style? Follow the same return process and specify you’d like an exchange. Once we receive your return, we’ll ship your new item using your preferred shipping method.

📧 Return Request Template

Copy and paste this template into your email to [email protected]:

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Halloween Costume Sales Team,

I would like to request a [return/exchange] for my recent order.

Order Number: [Your Order Number]
Order Date: [Date You Placed Order]
Items to Return/Exchange: [List Items with Quantities]
Reason for Return/Exchange: [Please Specify]
Preferred Resolution: [Refund/Exchange for Specific Item]

I confirm that the items are unused, in original condition with tags attached.

Thank you,
[Your Full Name]
[Your Email Address]
[Your Phone Number]

❓ Need Help?

Our Halloween-loving support team is here to assist you! Contact us at:

Email: [email protected]
Address: 3587 State Street, Columbus, OH 16405, USA
Response Time: 1-2 business days

Thank you for choosing Halloween Costume Sales!
We’re committed to making your Halloween experience as magical as the holiday itself! 🎃